Purchase conditions

How does your order work?

Once you place your order, the shipping process begins and in 48/72 hours you will have it at the delivery address that you have indicated. If the payment method chosen is card or bank transfer, the 48/72 hours will begin to count from the moment the transfer is received.

During the entire month of August, Iberocel customer service hours will be from 8:30 a.m. to 3:30 p.m. from Monday to Thursday and from 8:30 a.m. to 2:30 p.m. on Fridays.

I. Conditions of sale

Order modalities and price. Users have the possibility of placing all their orders from the Internet page: www.iberocel.com. Each user of the "IBEROCEL Private Community" declares that they have full capacity to use credit cards and that they have sufficient funds to cover all costs resulting from the purchase of products through the www.iberocel.com store. .

By pressing the "Pay" button during the purchase process, the user declares to fully and unreservedly accept all of these General Conditions of Sale.

The data recorded by iberocel.com constitutes proof of the transactions made between iberocel.com and the users of its Private Community.

Iberocel.com will confirm your order by sending an email. The contractual information is presented in Spanish and will be confirmed at the latest at the time of delivery.

Iberocel.com reserves the right to modify its prices at any time, but the products will be invoiced based on the rates in force at the time of registration of the orders (subject to the availability of the product). , except for obvious typographical errors.

The products remain the property of IBEROCEL until the moment in which full payment of the price has been made.

The prices shown on the Iberocel website are without VAT and do not include shipping costs. VAT and shipping costs will be indicated to the buyer at the time of final validation of their order. Shipping costs will be calculated based on the user's profile and delivery province.

II. Payment

The purchase regulations are made by bank card or bank transfer. Accepted bank cards are: Visa and MasterCard. The purchase price will be debited from the customer's bank account within 4 days from the day of the order and will be considered effective after confirmation of your agreement with the bank payment centers.

In the event that the POS (Point of Sale Terminal) reports that the card has been denied, the order will be automatically cancelled, informing the user online of said cancellation.

III. Security

For your security, Iberocel.com has trusted the credit card payment system to a payment gateway. The bank details entered are encrypted and transmitted securely to the bank's servers and are subsequently verified with the issuing bank to avoid possible fraud and abuse. This data entry procedure is guaranteed by 128-bit SSL (Secure Socker Layer) encryption technology, one of the most advanced and effective protection systems currently available, thanks to which no third party will have access via the Internet to this relative information. to the bank details entered by the user. Only the Bank has access to the bank details linked to these means of payment, so Iberocel.com does not know or record these details during the payment operation.

IV. Delivery

Iberocel.com will send the products from its distribution warehouse, from where they will leave and whose final destination will be the address established by the buyer. Each time an order is to be shipped, the buyer will receive an email. Transportation costs will be the responsibility of the buyer, as long as it does not reach the minimum order, for free shipping costs. The purchase order that corresponds to the order will be available on Iberocel.com, once payment is confirmed, which can be viewed in the order history within my account.

This original purchase order includes delivery costs and VAT. Iberocel.com will ask its "Private Community" to choose the delivery location, and must specify their address, office or center where they want the product to be delivered. When you buy in the store, the delivery time ranges between 48 and 72 hours of business days, if there is stock and for the Iberian Peninsula.

Each delivery is considered to have been made from the moment the product is made available to the customer by the carrier, materialized by the control system used by the carrier. It is up to the recipient to check the order at the time of delivery.