Shipping and returns
Package shipping
V. Delivery
Iberocel.com will ship the products from its distribution warehouse, from where they will be shipped and whose final destination will be the address established by the buyer. Each time an order is to be shipped, the buyer will receive an email. Shipping costs will be borne by the buyer, as long as the minimum order is not reached, for free shipping costs. The purchase order corresponding to the order will be available on Iberocel.com, once payment is confirmed, which can be viewed in the order history within my account.
This original purchase order includes delivery costs and VAT. Iberocel.com will ask its "Private Community" to choose the place of delivery, specifying their home, office or centre where they want the product to be delivered. When purchasing in the store, the delivery time ranges from 48 to 72 hours on business days, if there is stock and for the Iberian Peninsula and the cost of shipping will be €6.
Each delivery is considered to have been made from the moment the product is made available to the customer by the carrier, materialised by the control system used by the carrier. It is the recipient's responsibility to check the order at the time of delivery and then make all reservations and claims that appear justified, including the possibility of rejecting the package if it has been opened or if it has obvious signs of deterioration. Reservations and claims must be addressed to Iberocel by email to the address that can be found on the Iberocel.com page.
V. Returns
All products sold may be returned within 7 days from the date of delivery, in accordance with the provisions of the Spanish Retail Trade Act. The user must first indicate their intention by email or telephone. Iberocel will reply by email or telephone, specifying the precise instructions for returning the product. The return costs will be borne by the customer. In the event of non-conformity of the goods with the contract, that is, when the consumer claims that the product does not correspond to the description, qualities or uses announced by Iberocel, the consumer will have the right to return the product, with Iberocel assuming the return costs, provided that the product has not been manipulated or opened by the customer.
The refund to the customer's account as a result of this return will be made within 7 days of receipt of the goods by Iberocel.com. Returns cannot be made under any circumstances if the products supplied have been clearly used. The products must be returned properly protected, in perfect condition (not damaged or soiled by the customer) with all accessories, instructions and documentation.
They will be sent to the place specified by Iberocel in the precise instructions for returning the product sent by email. In the event that the return is not accepted by Iberocel, because it is understood that the product to be returned has been used, these products will remain in the Iberocel warehouse to be collected by the customer, for a period not exceeding thirty days from their return. Packages that do not contain any attached element that allows the sender to be identified (order number, name, address, etc.) cannot be returned either.
The costs and risks associated with the return of the product will be borne by the sender, who must send them safely and with the necessary guarantees so that the returned merchandise arrives in perfect condition. Returns of products will result in a refund equal to the purchase price of the returned product(s). Anyone who returns their product will receive an email informing them of the amount of their refund.